Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Contact information: first and last name, email address, and phone number when you submit our quote form or contact us by phone.
• Vessel and project details: year, make, model, length of your vessel, the service you are inquiring about, and any project notes you choose to share.
• Communications: messages, calls, voicemails, and texts you send us during the course of an inquiry or job.

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, device type, screen size.
• Usage information: pages visited, time spent on each page, referring URL, click patterns, and navigation paths.
• General location: approximate geographic region inferred from your IP address (typically city or region level).
• Cookies and similar technologies: see Section 5 and our Cookie Policy.
• Consent records: when you make a cookie banner choice, we record the choice, a randomly generated consent identifier, the timestamp, your browser user-agent, the page URL, and whether your browser sent a Global Privacy Control signal. The audit log does not include your name, email, or phone number.

1.3 Information from Third Parties

We may receive limited information from third-party platforms when you interact with us through them, for example:

• Form submissions made through our quote form provider (Formspree).
• Social media interactions on our Facebook and Instagram pages.
• Aggregated, non-identifying analytics data from Google Analytics 4.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: to call you back, email you a quote, schedule a dock visit, and answer questions about our services.
• Providing services: to perform the work you have hired us for, including ordering parts, scheduling installations, and following up on completed jobs.
• Site analytics: to understand which pages and services boat owners visit most so we can improve the Site.
• Operational record-keeping: to keep records of jobs, invoices, and customer communications for tax, warranty, and service-history purposes.
• Legal compliance: to comply with applicable laws, regulations, and legitimate legal processes.
• Security: to detect, investigate, and prevent fraud, abuse, or unauthorized access to our Site.

We do not currently use your personal information for advertising, retargeting, profiling, or to make automated decisions that have legal or significant effects on you.

3. How We Share Your Information

We do not sell your personal information. We share information only in the limited circumstances below.

3.1 Service Providers

We share information with trusted third-party service providers who help us operate the business, including:

• Formspree: our quote-form processor. Form submissions are routed through Formspree and forwarded to our email.
• Google (Google Analytics 4): aggregate, pseudonymous Site usage data, only when you grant Analytics consent through the cookie banner.
• Google (Gmail / Workspace): our business email provider.
• Your Web Guy: our digital marketing agency, which administers the Site, the cookie consent infrastructure, and the consent audit log on our behalf. Your Web Guy operates under a confidentiality obligation and uses information about Site visitors only to maintain and improve the Site for SCM.
• Hosting and FTP provider: the Site is hosted on shared hosting infrastructure operated by our agency partner.

3.2 Cookie Consent Audit Log

Cookie consent decisions are logged to a server operated jointly with Your Web Guy at jarvis.yourwebguy.net. The audit log records the consent choice, a random consent identifier, timestamp, browser user-agent, page URL, and Global Privacy Control state. It does not record your name, email, or phone number. We retain the audit log to demonstrate compliance with applicable privacy laws.

3.3 Legal Requirements

We may disclose information when required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our legal rights, your safety, or the safety of others.

3.4 Business Transfers

If Streamline Custom Marine is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will provide notice if your information will be governed by a materially different privacy policy after the transfer.

3.5 With Your Consent

We may share your information in other circumstances with your express consent.

4. Third-Party Services and Platforms

The Site uses the following third-party platforms. Each operates under its own privacy policy.

• Google Analytics 4 (property G-J9CWJ6PKLE): Site usage analytics. Google Privacy Policy.
• Formspree: Quote form submission processing. Formspree Privacy Policy.
• Google Fonts: Web font delivery for the Rajdhani and Inter typefaces used on the Site. Google Privacy Policy.
• Facebook and Instagram: Linked from the Site for social engagement only. We do not currently run advertising on these platforms. Meta Privacy Policy.

We encourage you to review each provider's privacy policy.

5. Cookies and Tracking Technologies

We use a small set of cookies to make the Site work and (with your consent) to understand how visitors use it. Strictly Necessary cookies are always on. Analytics cookies require your consent through the cookie banner. We do not currently use Functional or Advertising cookies on this Site. For the full list of cookies, providers, purposes, and durations, see our Cookie Policy.

You can change your cookie preferences at any time by clicking the Cookie Settings link in the footer.

6. Advertising and Marketing

We do not currently run paid advertising on this Site or use advertising cookies. If we begin paid advertising in the future (for example, Google Ads), this Privacy Policy and our Cookie Policy will be updated, and the cookie banner will request fresh consent before any advertising tag, conversion pixel, or remarketing tracker is set.

We do not engage in cross-context behavioral advertising, profiling for the purpose of producing legal or significant effects, or the sale of personal information.

7. Florida Digital Bill of Rights

Under Florida's Digital Bill of Rights (FDBR), effective July 1, 2024, Florida consumers have the right to:

• Confirm whether we are processing your personal information.
• Access the personal information we have about you.
• Correct inaccuracies in your personal information.
• Delete personal information we have collected from you.
• Obtain a portable copy of your personal information.
• Opt out of targeted advertising, the sale of personal information, and certain types of profiling.

Streamline Custom Marine does not sell personal information, does not engage in cross-context behavioral advertising, and does not profile consumers for purposes that produce legal or significant effects. Even though those activities do not currently apply to us, your rights remain available and we will honor verified requests submitted through our Privacy Rights page or the contact methods in Section 13.

FDBR contains revenue and data-volume thresholds that govern which businesses are subject to which obligations. Streamline Custom Marine is a small Florida service business and has elected to honor the consumer-rights framework above as a matter of policy regardless of strict applicability, because giving consumers control over their information is the right baseline.

8. California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act:

• Right to Know: request that we disclose what personal information we have collected, used, and disclosed about you.
• Right to Delete: request that we delete personal information we have collected from you, subject to limited legal exceptions.
• Right to Correct: request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: opt out of any sale or sharing of personal information for cross-context behavioral advertising. Streamline Custom Marine does not sell personal information and does not share it for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: direct us to limit the use of sensitive personal information (we do not currently collect sensitive categories such as precise geolocation, financial account numbers, government IDs, or health information through the Site).
• Right to Non-Discrimination: we will not discriminate against you for exercising any of these rights.

To exercise these rights, submit a request through our Privacy Rights page or the contact methods in Section 13. We respond to verified requests within 45 days as required by law. We may need to verify your identity before fulfilling certain requests.

Categories of Personal Information Collected (Past 12 Months)

• Identifiers: name, email, phone, IP address. Source: directly from you and automatic collection. Purpose: respond to inquiries, deliver services, site analytics. Disclosed to: service providers listed in Section 4.
• Customer records: vessel information and project details. Source: directly from you. Purpose: deliver services. Disclosed to: service providers as needed to deliver the work.
• Internet or other electronic activity: pages visited, click patterns, referring URL. Source: automatic. Purpose: site analytics. Disclosed to: Google Analytics (with your consent only).
• Geolocation data (general / IP-based): approximate region. Source: automatic. Purpose: analytics, security. Disclosed to: Google Analytics (with your consent only).

We have not "sold" or "shared" personal information for cross-context behavioral advertising in the past 12 months, and we do not knowingly sell or share the personal information of consumers under 16.

9. European Visitors (GDPR)

Our Site is intended for visitors in the United States, primarily Florida residents. If you visit from the European Economic Area or the United Kingdom, you have the following rights under the General Data Protection Regulation:

• Access: request a copy of your personal data.
• Rectification: request correction of inaccurate data.
• Erasure: request deletion of your data ("right to be forgotten").
• Restriction: request restriction of processing.
• Portability: request your data in a portable format.
• Objection: object to processing based on legitimate interests.
• Withdraw Consent: where processing is based on consent (for example, analytics cookies), withdraw that consent at any time through the cookie banner.

Legal Bases for Processing

• Contract performance: to provide services you have requested.
• Legitimate interests: to operate, secure, and improve the Site.
• Consent: for non-essential cookies and any future marketing communications.
• Legal obligation: to comply with applicable law.

International Transfers

If you are located outside the United States, your information will be transferred to and processed in the United States. We rely on appropriate safeguards for international data transfers where required.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has submitted personal information through the Site, contact us using the methods in Section 13 and we will take prompt steps to delete it.

11. Data Security and Retention

11.1 Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transmission (HTTPS / TLS), access controls limiting who can view information, and periodic security reviews. No method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we work to reduce risk continuously.

11.2 Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law. General retention periods:

• Quote form inquiries that do not become customers: 2 years.
• Customer records (job history, invoices, warranty data): 7 years for tax, warranty, and service-history purposes.
• Site analytics (Google Analytics 4): the shortest retention GA4 supports, currently up to 14 months.
• Cookie consent audit log: retained for the life of the consent record (365 days from the last decision) plus 2 years to demonstrate compliance.
• Email communications: as long as needed for the purpose of the communication, then deleted on a routine basis.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the Site.
• Where required by law, request fresh consent through the cookie banner.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

How to submit a privacy request: two channels are available - email at the address above, or our Privacy Rights page. We do not accept privacy requests by mail. Our digital agency partner, Your Web Guy, administers the Site and the cookie consent audit log on our behalf, but privacy correspondence is sent directly to and handled by Streamline Custom Marine.